Payment



Payment methods for USA Domestic Orders:

Four types of payment methods are available:

  • Credit Cards
  • PayPal
  • Bank Wire Transfer
  • Purchase Orders :* We accept purchase orders from US government agencies.


  • We do not accept COD payment of any kind at this time.

    Credit Cards:

    We accept American Express, VISA, Master, Discover, and Diner's Club credit cards. All credit card orders are subject to verification and approval by the card-issuing banks.

    Our order system will decline the credit card if the billing address entered during check out does not match with the address on file at the credit card company or the credit card does not support Address Verification Service.

    Important note: We only accept credit cards that support AVS (Address Verification Service). The Address Verification System (AVS) is a system used to verify the identity of the person claiming to own the credit card. The system will check the billing address of the credit card provided by the user with the address on file at the credit card company. At present, only a few countries support AVS on Visa and MasterCard, notably the USA, Canada and the United Kingdom. American Express does not support AVS in other countries than the USA.

    For your protection, credit card orders shipped to an address other than the billing address may require additional verifications. If shipping address is different from the credit card registered billing address, order processing may be delayed since we need more time to verify the order. We’ll not ship to a non-billing address if we are unable to verify the order with the credit card owner.

    It is safe to pay with credit card online on our website:

    When you pay online with a credit card, the credit card processing company will only show us the last 4 digits of your credit card. We will not know your credit card complete numbers, expiration date or security code.

    Your credit card information is not transmitted via e-mail, which is not encrypted. Your credit card information is encrypted via industry-standard SSL technology (Secure Sockets Layer). Anytime you are asked to enter credit card information, it will be on secure pages. Secure pages typically begin with "https://" instead of "http://". If your browser's Status Bar is enabled, you will also see a lock or key icon.

    Our web hosting company and Credit card processing companies are all PCI/CISP* Certified. (PCI) Data Security Standard is a joint creation of Visa, MasterCard, Discover and American Express. In response to the growing severity of credit card theft, the PCI Standard was created with the goal of protecting cardholder data wherever it may reside. The PCI has developed industry wide standards for card data security to be followed by both merchants and providers alike.

    Orders over $10,000 must be prepaid by bank wire transfer.

    Please make sure that your e-mail address and telephone number for your billing address are valid. BiX Computers reserves the right to contact you by email or telephone to request additional identifications.

    Currently, we take online orders from United States & Canada only. Orders from Canada may require additional verification & customers are responsible for all custom duties .

    We reject orders if the credit verification fails.

    Important: It is a crime to use someone else credit card without their permission. We’ll report any fraudulent orders to the appropriate law enforcement agencies.

    If you have problem to make payment  or place order online with credit card, you may send us your credit card info by fill and sign our credit card authorization form, then send to us. We may process the order and  credit card charge from our end after verify the order.

    PayPal:

    We accept PayPal payment. Please make sure that your shipping address is confirmed with PayPal. Your order may be rejected if your Paypal account has unconfirmed address.

    If shipping address is different from your Paypal registered address, we may require additional verifications and order processing may be delayed since we need more time to verify the order. We may reject the order if we are unable to verify the order.

    Currently we only accept PayPal as payment from limited countries. Currently we accept PayPal payment from following countries:

    Australia, Austria, Belgium, Brazil, Canada, Croatia, Denmark, France, Germany, Ireland, Israel, Japan, Luxembourg, Netherlands, New Zealand, Norway, Puerto Rico, Spain, Sweden, Switzerland, United Kingdom, United States.

    If your PayPal account registered country is not on our acceptable list, your payment will be declined

    Bank Wire Transfer


    For international orders and large amount orders, we may require payment through Bank wire transfer. We’ll e-mail or fax you the instructions on wire transfer process after we verify and accept your order. $25 ~ $45 bank fee may add to the order amount, depending on your order amount. Bank fee will be waived for order over US$1000.

    Purchase Orders

    We accept purchase orders from US government agencies.

    US School districts, colleges and universities, hospitals and New York Stock Exchange listed companies may submit BiX Credit Application . We will accept purchase orders from approved customers and sell with net terms.

    Payment methods for international orders:

    Due to the fact that credit card Address Verification Service is only available to most USA customers and some Canada customers, we may only accept Bank Wire Transfer for international orders. Order under $200 may paid through PayPal for orders from some countries.

    Although we accept PayPal as payment method for international orders, your order still may be rejected if you have an unconfirmed address with your PayPal account. If this is the case, Bank Wire Transfer will be the only payment method we accept for international customers.

    All international orders must be pre-paid including shipping in advance by PayPal or bank wire transfer in US dollars only. Customers are responsible for customs duties and tariffs whenever applicable.

    Why my credit card payment failed?

    If your credit card payment was declined, it may be because:

    1. Your credit card does not support AVS:

    We only accept credit cards that support AVS. AVS stands for Address Verification System, and is exactly what it sounds like. The Address Verification System (AVS) is an advanced level of credit card security .

    AVS is widely supported in the USA. If your credit card is issued outside USA, it may not support AVS.

    If your credit card does not support AVS, we are sorry that we are unable to accept it..

    2. AVS Errors:

    If your credit card does support AVS, but the billing information you provided does not match the billing information on record with the bank that issued your credit card, then the transaction will be declined. If you just moved recently, you may need to call your bank to update your record with your bank.

    3. Suspicious charges

    Your credit card company may be suspicious of an unauthorized charge. Banks can be pretty protective of your account when it detects unusual behavior. In these cases, the bank will automatically block unusual spending before it happens. If this happens to you, you can lift the block by calling your bank and assuring them that you are attempting a legitimate charge.

    What you can do when credit card payment declined:


    You may select Bank Wire Transfer and PayPal as payment methods if credit card payment declined.

    However, we only accept PayPal as payment from limited countries. Currently we accept PayPal payment from following countries:

    Australia, Austria, Belgium, Brazil, Canada, Croatia, Denmark, France, Germany, Ireland, Israel, Japan, Luxembourg, Netherlands, New Zealand, Norway, Puerto Rico, Spain, Sweden, Switzerland, United Kingdom, United States.

    If your PayPal account registered country is not on our acceptable list, your payment will be declined

    Bank Wire Transfer will be the payment method we accept for all customers. If you select bank wire transfer as payment method, we will send you the info you need for arranging payment after verify the order. $25 ~ $45 bank fee may add to the order amount, depending on your order amount. Bank fee will be waived for order over US$1000.

    What security measures are in place?


    Shopping online with us is safe! We take online security very seriously. To protect your privacy, your credit card information is encrypted and passed along with your order to us via industry-standard SSL technology (Secure Sockets Layer). You should use a browser that supports SSL encryption.

    Anytime you are asked to enter credit card information, it will be on secure pages. Secure pages typically begin with "https://" instead of "http://". If your browser's Status Bar is enabled, you will also see a lock or key icon.

    Your credit card information is not transmitted via e-mail, which is not encrypted. Your credit card # will not store on our website. Our credit card processing company ( which is PayPal) will handle all credit card info and process, Your credit card # will even not show to us, we can only see last 4 numbers of your credit card.

    Our web hosting company (Volusion) and Credit card processing company (PayPal) are both PCI/CISP* Certified. The Payment Card Industry (PCI) Data Security Standard is a joint creation of Visa, Mastercard, Discover and American Express. In response to the growing severity of credit card theft, the PCI Standard was created with the goal of protecting cardholder data wherever it may reside. The PCI has developed industry wide standards for card data security to be followed by both merchants and providers alike.

    *(PCI stands for Payment Card Industry. CISP stands for Cardholder Information Security Program)
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